At Woondecoratie Winkel, we’re passionate about bringing green living into your home with our carefully curated selection of plants and home decor items. Our shipping and returns policies are designed to make your shopping experience as smooth and enjoyable as possible while maintaining our commitment to sustainability.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (€12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
Free Shipping (Orders over €50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Shipping Areas
We ship worldwide, with the exception of some Asian countries and remote areas. If you’re unsure whether we deliver to your location, please contact us at [email protected] before placing your order.
Returns & Exchanges
We want you to be completely satisfied with your green living products. If you’re not happy with your purchase, we’re here to help with our straightforward returns process.
Return & Exchange Window
You may return or exchange most items within 15 days of receiving your order. Please note that some products are final sale (see exceptions below).
Return Conditions
- Items must be unused, in their original condition, and in the original packaging
- Proof of purchase is required (order number or receipt)
- Certain perishable items cannot be returned (see exceptions below)
How to Return or Exchange an Item
- Contact us within 15 days of receiving your order at [email protected] with your return/exchange request
- Include in your email:
- Your order number
- The item(s) you wish to return/exchange
- The reason for return/exchange
- Whether you prefer a refund or exchange
- Wait for approval – we’ll respond within 2 business days with return instructions
- Ship your return – once approved, ship the item(s) back to us at: Woondecoratie Winkel
Returns Department
1453 Karel Doormanlaan
Bussum, NL 1403TL - Receive your refund or exchange – see details below
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on the following items:
- Geurolien (scented oils)
- Interieurparfum (interior perfumes)
- Kaarsen en geurkaarsen (candles and scented candles)
- Bestrijdingsmiddelen (pesticides)
- Any opened or used products
Refund Information
- Processing time: Refunds are processed within 5 business days after we receive your return
- Refund method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs: Original shipping fees are non-refundable unless the return is due to our error
- Exchange shipping: You will be responsible for shipping costs for the exchanged item unless the exchange is due to our error
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged/incorrect items and your order number. We’ll arrange for a replacement or refund at no additional cost to you.
Need Help?
Our friendly customer service team is happy to assist with any questions about shipping or returns.
Contact us at:
- Email: [email protected]
- Business Hours: Monday-Friday, 9:00-17:00 CET
We appreciate your trust in Woondecoratie Winkel for your green living needs. Our policies reflect our commitment to your satisfaction while maintaining our sustainability values.
Happy decorating!
The Woondecoratie Winkel Team